Using DirectDeal
Frequently Asked Questions
General
DirectDeal FX Trading
DirectDeal FX Orders
DirectDeal Financial Analysis
DirectDeal Economic Research
What can I do online?
To find out what you can do on DirectDeal click here. You will find out all you need to
know and can also see a demonstration.
Can I use DirectDeal from any computer – or does it have to be the same one each time?
Your PC requires a digital certificate to be loaded on it. If you wish to access DirectDeal away
from your usual domicile then you may find a laptop with the certificate loaded to be the easiest
method of access.
What is the minimum requirement for my web browser?
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Microsoft Internet Explorer 6.0.
What is DirectDeal FX Trading?
It’s The National Bank's online solution for FX Trading that delivers a secure environment in which you can complete
your FX deals and download transactions directly to your desktop PC. Offering a comprehensive range of
FX services, it comes with the assurance of high levels of security in communication and authentication to prevent unauthorised
use.
What benefits can I expect from DirectDeal FX Trading?
Overall, DirectDeal FX Trading will help make your dealing faster and more efficient with less paperwork, reducing
the risk of errors. It will provide real-time, consistent pricing and give you an online
record of your contracts. DirectDeal FX Trading gives you the ability to rollover and pre-deliver
contracts whilst holding a full audit trail of the transaction. Immediate confirmation of your transactions is also provided.
Are matured or delivered FX transactions able to be viewed online?
Matured FX transactions done through DirectDeal FX Trading can be reviewed online.
How are FX deals executed through DirectDeal FX Trading settled?
Settlement is made to nominated Foreign Currency Accounts or NZD accounts with The National Bank. Payments
to authorised third parties also can be made or these can also be made by using our DirectLink product.
What FX deals can I make on DirectDeal FX Trading?
DirectDeal FX Trading offers a comprehensive range of FX products including:
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Outright forward exchange contracts
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Same day and value tomorrow contracts and spot contracts
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Currency swaps, Pre-deliveries and rollovers of existing trades.
What currencies can I deal in on DirectDeal FX Trading?
DirectDeal FX Trading supports dealing in all significant currencies and a wide
range of other currencies.
How are existing FX contracts viewed in DirectDeal FX Trading?
Contracts you have entered into may be viewed through a blotter, which lets you view contracts in a
number of formats. You can print these views or download them for further analysis and to interface with
our own recording systems e.g. Excel.
How are FX contracts acknowledged in DirectDeal FX Trading?
As soon as you accept a FX contract, an acknowledgement is generated on your PC that you can
print or save. It can be re-generated at any time.
What are the trading hours for DirectDeal FX Trading?
DirectDeal FX Trading is available from 7.00am Monday to New York market close on Friday (
Saturday morning New Zealand time)including most public holidays.
Is help available for DirectDeal FX Trading?
For questions around system use, pleae contact your dealer. Technical support is available
during office hours by called our Help Desk on 0800 626 923, although you should contact your
own technical support first.
What is DirectDeal FX Orders?
It’s The National Bank's online solution for FX order management. It delivers a
secure environment in which you can place your FX orders. Offering a comprehensive range of
FX orders services, it comes with reassurance of high levels of security in communication and authentication
to prevent unauthorised use.
What benefits can I expect from DirectDeal FX Orders?
Overall, DirectDeal FX Orders will help make your FX risk management faster and more efficient with
less paperwork, reducing the risk of errors. It will give you an online record
of your FX orders and allow you to request the Bank to accept an FX order during the hours of operation of
Directdeal FX Orders. DirectDeal FX Orders gives you the ability to place FX orders whilst holding a full
audit trail of all active FX orders. Completed FX orders become deals and can be viewed in DirectDeal.
What are the possible outcomes of a FX order?
Depending on the type, your FX order will result in one of the following outcomes: a
phone call from your dealer; expiry; or the entry into of a FX Contract which would be available in DirectDeal FX
Trading for your management. A FX order could also result in the activation of secondary FX orders in the system.
What FX orders can I make in DirectDeal FX Orders?
DirectDeal FX orders offers a comprehensive range of FX order types including:
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Call orders
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Stop loss orders
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Take profit orders
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Multileg orders.
What currencies can I leave FX orders in on DirectDeal FX Orders?
DirectDeal FX Orders supports leaving FX orders in all significant cross currencies and many other currencies.
How are FX orders viewed in DirectDeal FX Orders?
FX orders may be viewed through various filters on the system. You can print or download these views.
How are FX orders accepted in DirectDeal FX Orders?
As soon as the Bank accepts a FX order, the system is updated and the FX order carries the status
of accepted. This can be viewed by refreshing your orders filter. You can view this order at any
time by opening your orders filter and clicking on the order.
What are the operating hours for DirectDeal FX Orders?
DirectDeal FX Orders is available the same hours as DirectDeal FX Trading.
Is help available for DirectDeal FX Orders?
For questions around system use please contact your dealer. Technical support is available
during office hours by called our Help Desk on 0800 626 923, although you should contract your
own technical support first.
What is DirectDeal Financial Analysis?
The National Bank Financial Analysis system allows you to view historical daily benchmark data in a graphical
and tabular form for a selection of instruments over various time periods.
What is DirectDeal Economic Research?
DirectDeal Economic Research is a collection of relevant economic reports and expert analysis compiled by The National
Bank’s team of economists.