Additional Benefits (All Cards)

Global Services (excludes Platinum Visa)

Global Services is a unique range of 24 hour overseas emergency services available exclusively to National Bank credit cardholders. They're provided through Travelex and their partners, with over 110,000 locations throughout the world.

Global Services is not available to Platinum Visa cardholders. Instead, Platinum Visa comes with a complimentary Secure Sentinel membership and access to the Visa Concierge Service.

Call Global Services toll-free or collect from anywhere in the world, any time for assistance.

Thoroughbred Global Services

Thoroughbred Card, Gold Thoroughbred Card

Thoroughbred Card Gold Thoroughbred Card
World-wide 24 hour toll-free access * *
Lost or stolen card reporting * *
Emergency card replacement * *
Emergency cash advance * *
Medical and legal referral service * *
Lost passport assistance * *
Emergency ticket replacement * *
Help locating ATMs overseas * *
Emergency interpretation service * *
Emergency messaging service * *
Travel insurance referral service   *
Airline information and reservations   *
Foreign currency advice   *
Assistance with cash transfers and advances*   *

* Charges may apply for some services. Customers will be told of these charges, if applicable, before the services are provided.

National Bank Global Services

Visa Classic, Visa Gold, Freestyle and Low Interest Visa card

Visa Classic Visa Gold Freestyle Low
Interest
Visa
World-wide 24 hour toll free access * * * *
Lost or stolen card reporting * * * *
Emergency card replacement * * * *
Emergency cash advance * * * *
Medical and legal referral service   *    
Travel Insurance referral service    *    
Lost passport assistance   *    
Airline information & reservations   *    
Emergency ticket replacement   *    
Foreign currency advice   *    
Assistance with cash transfers and advances*   *    
Help locating ATMs overseas   *    
Emergency interpretation service   *    
Emergency messaging service   *    

* Charges may apply for some services. Customers will be told of these charges, if applicable, before the services are provided.

Before you travel, ask for our complimentary Global Services Luggage Tags and Emergency Card at any National Bank branch. They contain all the service numbers to call for Global Services assistance when you're overseas.

Fraud protection

To help keep your credit card secure from theft or fraud, it is important you take responsibility for keeping your card and PIN secure. If you don't, you may be liable for some or all of the transactions you did not authorise. Please familiarise yourself with the full details of the relevant card's Conditions of Use.

Your credit card has several built-in features to help reduce the risk of someone else using your card:

  • PIN (Personal Identification Number) that only you can select. A PIN allows only you to make purchases and withdraw cash at ATMs in New Zealand and overseas, without the need for a signature.
  • A leading edge transaction monitoring system that detects possible fraudulent activity on your card. When your card transaction patterns change significantly you are contacted by the Bank to check whether your card has been stolen or used by someone else.
  • Worldwide toll-free numbers to call if your card is lost or stolen

Additional cards

Your partner, relatives or friends can have cards linked to your credit card account. There will be no extra cost for Freestyle cards, however a fee applies for Platinum Visa Card, Thoroughbred and Gold Thoroughbred Cards, Visa Classic, Visa Gold and Low Interest Visa. Contact us to apply.

CardCover - repayment protection

This low cost insurance covers your credit card repayments when you can't - due to illness, accident, redundancy, critical illness, bankruptcy, permanent disability or death. Your premiums are based on the amount owing at your monthly statement date, so you only pay when your credit card has a debit balance. You can apply for CardCover when you apply for a National Bank credit card.

Chip card security

Because we take your security seriously, the National Bank has added an electronic chip to your card.

We are progressively adding electronic chips to our range of cards to provide you with enhanced protection against fraud.

The National Bank is always working on card security and these changes are consistent with new global standards which will also make it easier to use your card overseas.

Read our commonly asked questions about 'chip' cards.

National Bank Saving and Investment Selector