How to Claim

When the unexpected happens to you, the last thing you need is a complicated claims process. To ensure your claim is handled quickly and efficiently, it is important to know exactly who to call. At The National Bank, our goal is to keep things simple. Just call the relevant number below and a specialised Claims Advisor will be there to assist you.

Type of Insurance Policy Contact Claims Number
Principal Protect 0800 626 925 (0800 NBNZ CLAIM)
Base Protect 0800 626 925 (0800 NBNZ CLAIM)
Rural Protect 0800 626 925 (0800 NBNZ CLAIM)
Loan Protection 0800 63 66 44
Life Insurance 0800 63 66 44
Travel Protect - within New Zealand    0800 200 383
Travel Protect - Overseas Phone New Zealand collect on
+64 9 486 6868
Australia toll free 1 800 554 114
UK toll free 0500 893 893
USA toll free 1 0800 326 1543

When making a claim, it is important to notify us immediately. The sooner you let us know of the incident, the sooner we can help.

National Bank Life Insurance and Loan Protection Insurance is underwritten by ING Insurance Services (NZ) Limited. Vero Insurance New Zealand Limited underwrites Principal Protect, Base Protect and Travel Protect insurance. No member of ANZ National Bank Limited and its related companies or any other person guarantees ING Insurance Services (NZ) Limited or Vero Insurance New Zealand Limited and their subsidiaries or any of the products issued by them. ANZ National Bank Limited may receive a commission on any policy it arranges.

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Save and Invest

Organising your savings and investments can be simple. All you have to do is decide what your goals are, and we can help you find the best way of achieving them.

More information

If you’d like to talk further about any of these options, call 0800 18 18 18, contact any branch, or e-mail us.

Read our general disclosure statement and our disclosure statement prepared under the Securities Markets Act 1988.

You'll need Adobe Acrobat Reader to read the PDF version. If you don't have it, don't worry - it's free. Just follow this link to the Adobe site to download a copy.

The taxation treatment of Portfolio Investment Entities is covered in the Investment Statement (PDF 138KB).

* ANZ Investment Services (New Zealand) Limited is the issuer/manager of the National Bank Call Fund. The New Zealand Guardian Trust Company Limited is the Trustee of the Fund. The National Bank of New Zealand, part of ANZ National Bank Limited is the distributor of units in the Fund. Units in the Fund do not represent deposits or other liabilities of ANZ National Bank Limited. An investment in the Fund is subject to investment risk, including possible delays in repayment and loss of income and principal invested. No member of the ANZ National Bank Limited Group, the New Zealand Guardian Trust Company Limited or any other person guarantees (either partially or fully) ANZ Investment Services (New Zealand) Limited or the capital value or performance of the Fund or any other products issued by them.

^ A copy of The National Bank KiwiSaver Scheme Investment Statement is available as a PDF at the below link, or you can request one to be sent to you by calling 0800 156 020 Guardian Trust Superannuation Trustees Limited is the issuer of The National Bank KiwiSaver Scheme, ING (NZ) Limited is the Administration and Investment Manager and The National Bank of New Zealand, part of ANZ National Bank Limited, is the Distributor. Units in the Scheme do not represent deposits or other liabilities of ANZ National Bank Limited. Units are subject to investment risk, including possible delays in repayment and loss of income and principal invested. No member of ANZ National Bank Limited Group, ING Group, Guardian Trust Superannuation Trustees Limited, its parent and their respective directors or any other person guarantees or secures (either partially or fully) ING (NZ) Limited and its subsidiaries or the capital value or performance of the Scheme or any other products issued or managed by them.

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