Frequently Asked Questions

The National Bank KiwiSaver Scheme is offered and managed by ING (NZ) Limited and distributed through The National Bank of New Zealand

What are the benefits of KiwiSaver?

KiwiSaver offers a number of benefits, including:

  • A one-off $1,000 contribution from the Government when you join your first KiwiSaver scheme to get you started
  • A tax credit to your KiwiSaver scheme - this is applicable to KiwiSaver members aged 18 years and over, contributions will be matched by the Government up to $20 per week (approximately $1,040 per year)* and are paid annually to the scheme in cash to the credit of your account
  • The Government will currently to contribute $40 per eligable member per year towards the administration costs of your KiwiSaver scheme *
  • A first home deposit subsidy - up to $1,000 per year of membership (up to a maximum of $5,000 for five years) after three years of saving through KiwiSaver*
  • Tax free employer contributions - employer contributions of up to the lesser of the employee's contribution or an amount equal to 4% of the value of the employee's salary or wages (excluding employer superannuation contributions) are exempt from tax.

How do I join the National Bank KiwiSaver Scheme?

To join the National Bank KiwiSaver Scheme (National Bank KiwiSaver), please read the Investment Statement, complete the enclosed application form and return it to:

National Bank KiwiSaver Scheme
Freepost 324
P O Box 7149
Wellesley Street
Auckland 1141

If you are a new employee and do not already belong to a scheme, you will be automatically enrolled in the National Bank KiwiSaver Scheme if it is your employer's preferred scheme, unless you select your own KiwiSaver scheme. Your employer will provide you with a National Bank KiwiSaver Scheme Investment Statement. If you are an existing employee and choose to 'opt-in' to KiwiSaver, you will be enrolled in your employer's preferred scheme unless you choose a scheme yourself.

Do I have any choices to make?

There are a few choices to make when you select the National Bank KiwiSaver Scheme:

  • Choose a contribution rate of either 4% (the default rate if no choice is made) or 8% of your gross salary or wages
  • Choose the fund you wish to invest in
  • Whether or not to pay additional lump sums, contribute via direct debit or transfer current superannuation investments to your National Bank KiwiSaver Scheme.

What is a contributions holiday and how does it work?

After 12 months in KiwiSaver, you can choose to stop and start contributing as you wish by applying for a contributions holiday. A contributions holiday can be for between three months and five years.

You can apply to Inland Revenue to take a contributions holiday if either:

  • 12 months have passed since your first contribution was received by Inland Revenue or a KiwiSaver scheme; or
  • You are suffering, or likely to suffer, financial hardship and at least one contribution has been received from you by Inland Revenue.

At the end of the period, contributions will resume unless a further contributions holiday is applied for. You must reapply to Inland Revenue to renew the contributions holiday.

What happens if I change jobs and already belong to a KiwiSaver scheme?

You will remain part of your existing scheme, and your new employer will deduct the relevant contribution amount and pay this to Inland Revenue, who will then pay this amount to your KiwiSaver scheme.

You can choose to transfer between KiwiSaver schemes at any time.

What is the Government 'start-up' contribution and how is it allocated?

The Government will contribute a one-off payment of $1,000 to the first KiwiSaver scheme you become a member of. This payment will be made about three months after your first KiwiSaver contribution is received by Inland Revenue or the scheme.

How will the housing deposit subsidy work?

After three years, you may be eligible for a one-off deposit subsidy of up to $1,000 for every year you have been a member of a KiwiSaver Scheme - up to a maximum of $5,000.

If you have a partner also saving through KiwiSaver, you can combine your deposit subsidies. So, after five years' saving, a couple could get up to $10,000, provided you have a total household income below the income cap and meet any other criteria. The caps are still to be finalised.

How can I access my benefit?

Your funds will generally remain locked in until you reach New Zealand superannuation qualification age (currently 65) or you've been in a KiwiSaver scheme (or 'complying superannuation fund') for five years, whichever is the later.

The exceptions to this restriction are if:

  • You are suffering from or are likely to suffer significant financial hardship (you can withdraw all but the $1,000 Government contribution and member tax credit)
  • You are suffering from serious illness (you can withdraw all but the $1,000 Government contribution)
  • You emigrate permanently. The funds excluding member credits can be paid out after 12 months have passed since you permanently emigrated from New Zealand. You may at any time after you permanently emigrate from New Zealand apply to have your KiwiSaver benefit transferred into an overseas superannuation scheme authorised for that purpose under KiwiSaver legislation
  • You are purchasing your first home and three years have passed since Inland Revenue received your first KiwiSaver contribution, or you have been a KiwiSaver member for three years or more. (A withdrawal for this purpose can not include the $1,000 Government contribution and member tax credit)
  • You pass away, in which case the balance of your KiwiSaver account will be paid to your estate when requested
  • Required under an Act of Parliament.

See the Investment Statement for more details on accessing your benefit.

National Bank eSaver