Bill Payments
Paying bills by Touchtone Phone Banking or Online Banking is convenient and simple.
You can do it from any touchtone phone, or right here from your computer.
- Hundreds of major businesses, local bodies, utilities (phone and power companies)
and other organisations have arrangements with The National Bank to receive your
bill payments. These companies are listed under
pre-authorised organisations.
- You can create bill payees and make payments to pre-authorised organisations and
virtually any other organisation or individual by choosing our self-selected option.
- Use bill payments to make payments to your National Bank credit card.
- You can schedule bill payments up to 90 days in advance so you can arrange all your
upcoming payments in one online session.
- You can have up to 99 payees on each of your accounts.
Fees
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→ Create bill payee Online Banking
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No charge
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→ Create bill payee other (via staff in branch,
over telephone or Bank Mail)
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$5.00
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→ Delete bill payee Online Banking
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waived
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→ Amend bill payee (includes branch, phone and
Bank Mail)
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$5.00
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→ Unpaid bill payment (due to insufficient funds)
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$7.50
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Please note - normal transaction fees apply. Fees displayed are subject to change.
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Setting up bill payments
Depending on who you need to pay, you should have a recent bill for the pre-authorised
organisation handy, or an account number and details to pay, or have your credit
card number ready when you set up your bill payees and bill payments.
- You can create both pre-authorised and self-selected bill payees and make bill payments
to them in Online Banking by selecting ‘Bill Payments’ from the Payments
menu.
- If you don’t have Online Banking access, you can phone 0800 28 28 28 and hold
for personal assistance to set up a pre-authorised organisation as a bill payee.
- You can also make payments to other organisations or individuals that are not pre-authorised,
by completing the ‘self-selected bill payment’ form. You can print out
a PDF version of the form here
or pick one up from any of National Bank branch.
To complete the form you will need to know the other party’s bank account
number.
Once you have filled in the form you can drop it into any National Bank
branch or mail it to:
National Bank Web Applications
Freepost 3315
P O Box 5046
Wellington
Make payments 2-3 days in advance
Payments or cancellations made before 8pm on business days are processed by the
Bank that day. Those made after 8pm are processed the next business day. However,
it can take longer for some organisations to reconcile payments against your bill.
To avoid the late payment penalties some organisations charge, it’s wise to
make your payment 2-3 days before the due date. Remember you can schedule payments
in advance, up to 90 days ahead.
Bills are only paid if there are sufficient cleared funds in the account on the
payment date. If there are insufficient cleared funds after 3 days, the payment
will be cancelled and a fee charged.