National Bank iBank - Online Banking for your iPhone or iPod Touch
Frequently Asked Questions
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What is National Bank iBank?
- National Bank iBank is a condensed version of our Online Banking,
available for customers with a 3G enabled iPhone or iPod touch or iPad with a wireless Internet connection.
You can view account balances, make bill payments and one-off payments, funds transfers and review a summary of
up to one month' s transactions on your accounts.
- There is no monthly access fee for National Bank iBank.
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How do I get National Bank iBank?
There are three simple steps to follow, as below:
- National Bank iBank is available for registered National Bank Online Banking customers only.
If you are not registered for Online Banking, please go to our
registration page
how to complete this.
- You will need to download the National Bank iBank application from the
Apple iTunes or App Store.
Or you can search under the Finance category for 'National Bank'. Look out for the National Bank iBank icon.
- Once you have downloaded National Bank iBank you need to contact us to get it enabled on
0800 49 50 51 (Personal Customers), or 0800 69 62 69 (Business/Rural Customers).
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What do I need to use National Bank iBank?
- You will need either an iPhone or iPod touch with iOS 4.0 or greater, or an iPad with iOS 3.2 or
greater, that is enabled for wireless
Internet connection.
- You need to have downloaded the National Bank iBank application
from the Apple iTunes or App Store.
- Once you have downloaded the National Bank iBank to your iPhone,
iPod Touch or iPad, it will sit as an icon on your home screen.
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What is the difference between National Bank iBank
and Mobile Phone Banking?
- National Bank iBank is designed specifically to run on your iPhone,
iPod touch or iPad and is not designed to be used on any
other brands of mobile phones or devices. Click here for an overview of
Mobile Phone Banking.
- National Bank iBank uses your Online Banking Username and Password.
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I'm having trouble accessing National Bank iBank
- The same password and timeout rules apply for National Bank iBank as they do for Online Banking.
View our Online Banking
Frequently Asked Questions for troubleshooting.
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Can I use National Bank iBank for my business?
- If your business is eligible
to register for Online Banking you may use National Bank iBank as well.
- You will need a separate customer number and password for each customer you wish
to view, however you only need to download the National Bank iBank application once
to enable you to view your personal and business accounts.
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How much will my network provider charge?
- The amount your network provider charges will vary depending on how many functions you perform
in any one session. In general we expect data charges for using National Bank iBank to be less
than using a browser for banking from your mobile phone.
Please check with your Network provider.
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What if I change my iPhone, iPod touch or iPad?
- You will need to download the National Bank iBank Application from the App Store or iTunes again.
You do not need to contact us to be enabled.
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What if my iPhone, iPod touch or iPad is lost or stolen?
- You should contact us to disable National Bank iBank by calling
0800 49 50 51 (Personal Customers), or
0800 69 62 69 (Business/rural customers).
Link to iTunes
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