Change an Automatic Payment

You can amend any of your Automatic Payments you previously set up. You can change the frequency, amount, payment and expiry date.

Follow our simple step-by-step guide to changing an Automatic Payment or  print this guide and read it later.

Step 1 Getting started

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When you log in to Online Banking you'll arrive at a page showing your account balances. From the options at the top of the page click on the Payments menu and select Upcoming Payments.

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Step 2 Select the Automatic Payment you want to amend

On the Upcoming Payments screen you will see a list of all payment types you have set up for all your Online Banking accounts.

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Select the Automatic Payment you want to change by clicking in the small circle next to the payment date.

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Click the Edit button and you’ll go to a screen where you can edit the payment details.

Only automatic payments can be edited

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Step 3 Change the Automatic Payment details

On the Amend Automatic Payment screen you can change the payment details. You can change next payment date, frequency, expiry date, and amount and statement details.

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To save any changes you make to the Automatic Payment click Next.

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To return to the previous screen without making the change click the Cancel button.

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Step 4 Check the payment details are correct

You'll be asked to confirm the details you entered on the previous screen. It’s important to carefully check all details are correct – especially the account number and Statement Details.

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When you're sure the details are correct click Confirm & schedule.

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If any details aren't correct, click the Payment details button and you'll be taken back to the previous screen to edit them.

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Step 5 Get confirmation

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All done! You'll get a message saying your Automatic Payment has been successfully amended. Now you can view the details of another payment, check your account balances or log off if you're finished.

Now you've seen how simple it is, have a go at learning how to set up a New Bill Payment or create an Automatic Payment.

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What is an automatic payment and how can I create one?

Automatic Payments are used for regular reoccurring payments with the same due date and amount. You can choose the frequency of your payment: weekly, fortnightly, monthly etc. They can be scheduled for up to five years in advance.

For example, you could set up an Automatic Payment to make a regular fortnightly rent payment.

Learn how to create an Automatic Payment

How many digits do I need to enter for bank, branch, account number and suffix?

Generally, bank account numbers are made up of bank (2 digits), branch (4 digits), account number (up to 7 digits) and suffix (2 or 3 digits). For example: 06-0501-0123456-00.

What information do I need to put in the Particulars, Code and Reference fields for an Automatic Payment?

The Particulars, Code and Reference fields are there to help you and the recipient of your payment to identify the payment. You don't have to use all of the fields and you may choose to leave some blank.

Can I change the details of my Automatic Payment?

Yes, you can change the frequency, amount, payment & expiry date of an automatic payment. You can also change the particulars, code and reference details.

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