Create a New Bill Payment

A Bill Payment is a payment you can make to any organisation, company or person with a bank account in New Zealand or a group of payees you have set up. Their account information and details are saved to your Online Banking so you can use them anytime in the future.

Follow our simple step-by-step guide to creating a new bill payment or  print this guide and read it later.

Step 1 Getting started

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When you log in to Online Banking you'll arrive at a page showing your account balances. From the options at the top of the page click on the Payments menu and select Bill Payments.

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Step 2 Select the account you want to make a payment from

You'll arrive at the Bill Payments screen.

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Select the account you want to make a payment from by clicking in the small circle on the left. If you only have one account set up for Online Banking it will be selected automatically.

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To make a bill payment to an existing payee or group click Make a payment.

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To set up a new payee click Add a new payee from the right-hand links and follow the steps.

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To set up a new group of payees click Save groups of payees for easier Bill Payments from the right-hand links and follow the steps.

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Step 3 Fill in the Bill Payment details

This is where you fill in the payment details.

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Select the Payee or Group you want to make a bill payment to. If you have more than one payee or group set up, click on the small arrow to the right of the first payee selected in the drop down list or the Pay Group drop down list.

When you select to pay a group all the payees in the group will be displayed for payment. You can then add more payees to pay or remove payees. These changes won’t be saved to the group.

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Enter the Amount.

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Select the Pay on date. If you’re paying a group or more than one payee you can select to have all payments made on the first date you enter by clicking the All on this date box.

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Select Show statement details to view/edit them for this payment instance only.

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Step 4 Change the statement details

You can change your statement details for this payment instance now.

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Change the statement details for your statement or for their statement for this payment instance only. These changes won’t be permanently saved to your payee details.

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You can hide the statement details once you have made your changes.

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Click the Next button.

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Step 5 Do a final check

Next you'll be asked to confirm the details you entered on the previous screen. It's important to carefully check all details are correct.

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When you're sure the details are correct click Confirm & pay.

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If you need to change anything, click the Payment details button and you'll be taken back to the previous screen.

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Step 6 Get confirmation

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All done! You'll get a message on the screen saying your Bill Payment has been successfully processed. You can create another transaction, check your account balances or log off if you're finished.

When you check your account balances they will show any Bill Payments that were to occur immediately.

Now you've seen how simple it is, have a go at learning how to Add a New Payee or Add a new Group.

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What is a Bill Payment?

Bill Payments are used to pay businesses and others e.g. friends and family. Bill payments can be scheduled for up to 90 days in advance. Bill Payments payee details are stored in your Online Banking for you to re-use.

What is the difference between the Particulars, Code and Reference fields and do I need to enter information into all of them?

The Particulars, Code and Reference fields are there to help you and the recipient of your payment to identify the payment. You don't have to use all the fields and you may choose to leave some blank.

What time is my bill payment going to be made?

If your Bill Payment is set up before 10pm on a business day it will be processed that day. Any Bill Payments set up after 10pm or during the weekend will be processed the next business day.

Can I make regular (reoccurring) Bill Payments without having to set them up each time?

No, you can't set up regular Bill Payments. We suggest you use Automatic Payments to set up regular payments.

How can I quickly find a saved payee that I've already set up?

When you have selected 'Make a payment', select the drop down box under 'Payment To' and on your keyboard press the first letter of the payee you would like to pay.

You can also view the statement details of a payee so you know you’ve selected the right one.

Can I change the statement details of a saved payee when I make a payment?

Yes. Once you’ve selected a payee you can view the saved statement details and change them for this payment only.

Your saved payee won’t be updated with these details.

Can I make Bill Payments from my Call Fund?

This depends on the other account types you have.

If you have a transactional account (e.g. Freedom account) then you won't be able to make Bill Payments from your Call Fund. Instead, you can transfer funds from your Call Fund to your transactional account and create the Bill Payment from there.

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Any time you're ready you can log in to the real Online Banking. At the top right of every page on this website we have a link to take you to Online Banking. Show me where it is on this page.